Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.


Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What exactly are Managed IT Services?

Simply put, NanoSoft Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means NanoSoft acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server periodically. The server is located in a secure data centre in the UK. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. When the shit hits the fan we’ll jump. Non critical response times vary with the urgency. Following our support procedure often helps us resolve issues and reply to requests in the shortest possible time.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement. Our contracts are monthly with no commitment though we do specify a mutual cancellation period.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem. Check our support procedure for the exact details.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! It’s often a good way to get the expertise on board without forking out for the large salary the extra skills would entail. This is called a Co-Managed arrangement. We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Lorica make it simple with an affordable and customised support contract.

How does MSP billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customise each service package for your unique business, so you only pay for what you need. Lorica serve as your “one stop shop” for all your managed IT services needs. And we do it all for one monthly cost that is directly proportional to your environment – We Don’t Profit from your Pain!

What types of systems do you support?

As much as we’d like to be “ecosystem agnostic” the truth of the matter we have to specialise to become experts : Our considered opinion is that Office365 is by far the most professional, reliable and polished option. It supports Windows or Mac, Android or iOS,  and we will do our best to support your team.  Need to install a server onsite or host one virtually on Azure? We will support you.  Need to transition from one ecosystem to another?  We’ll be there for you.

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