Wish you were here.

Forget envelopes and paper and write all your business communications on postcards and pop them in the mail.

That’s what you’re doing with email. So, don’t think for a minute that what you’re sending or receiving is in any way private and definitely not confidential and you’ve no guarantee it’s come from the apparent sender either.

Simply put – don’t write anything in an email that you wouldn’t want to see on the front page of a newspaper.


Consider the following two attributes that would be desirable in most communications and remember you have neither with email.

Privacy – Has the email been read by anybody else?

Authenticity – Was the email really sent by this person or company? Has it been altered in any way since it was sent?

There are ways and means to obtain both of the above. As usual, contact us of you require more information but the object of this post is to remind you of the facts so you can consider them as you communicate by email.

Wot! No Internet?


No Internet connectivity usually means you can’t carry on doing business. If you find yourself with no Internet, then here are some steps to go through before calling in a support ticket and a little bit of an explanation that could help speed along getting things sorted.

Firstly, you will have (usually one) piece of equipment connecting your network to the Internet which we call a router. It’ll have flashing lights on to indicate the status and what’s connected and/or working.

Do you know where this is? You need to be able to locate it and know how to cycle (turn off and then on) the power.

Some of your Internet connection is likely to be copper wire that’s decades old. So, reliability isn’t guaranteed. Therefore, be prepared to power cycle your router to resolve a variety of possible minor transient issues.

Being able to get on the Internet relies on two main services.

  1. The physical and electrical connection through your lines to the exchange and your ISP.
  2. A login by your router to your accounts at your ISP so enabling access to the Internet provision


Most routers will have a set of lights similar to this :

Here’s a brief explanation of what they indicate and what it probably means if they’re not on or maybe flashing red.


  • Power – should be pretty obvious. Has someone unplugged it, has a fuse blown or has the cleaner dislocated the mains plug with the vacuum?
  • Ethernet – this indicates the router’s connection to your internal network. If it’s off, then look for loose cables or problems with your network switch.
  • DSL – this shows the physical and electrical connection to the public network. If it’s off, check with your phone company, ISP (Internet Service Provider) and for loose or disconnected cables.
  • Internet – if DSL is on and this one is off it usually means ISP problems, you’ve not paid the bill your ISP are having problems.


So, if you lose your Internet connection here’s a sequence of actions to follow.

  • Check it’s affecting everyone, if not then you may have a PC issue
  • Check the router has power and is running – make a note of which lights are on and what colour they are.
  • Power cycle the router and wait 10 minutes before checking for a connection
  • Check with your ISP for problems or billing issues.
  • Call in a support ticket to Lorica (email using your phone/tablet/laptop) only if you can get Internet using 3G/4G or another connection.

Remember – if you’re using Office365 then go and find your favourite coffee shop and use their WiFi to carry on working while your competitors are pulling their hair out and losing business.

Microsoft Accounts

Many people have a facebook account and they know the credentials for that. They may also have a Google account and have credentials for that. Possibly also a Yahoo, Amazon etc. etc.

If you’re one of our Office365 clients you’ll have an Office365 account with credentials which you’ll use for all your work related Microsoft services including email, SharePoint, OneDrive and everything else.

It’s possible you may also have a Microsoft account (previously known as LiveID, this could be a Hotmail address, Live.com or Outlook.com).

Here’s where it could seem complicated but it’s not really so please bear with me.

You may well have a Microsoft account for your personal use. Possibly another for your work.

Hopefully at some time (see link at the bottom) in the near future Microsoft will allow you to merge your work LiveID and your Office365 accounts (1 and 3 below). That would simplify things.

By way of an example, here’s how I have things set up.

I have three Microsoft ID’s and they are:

  1. My Office365 credentials (known as AzureAD credentials too)
  • Business email
  • SharePoint (companywide files and intranet)
  • OneDrive for Business
  • My Docs.com page for business stuff
  1. A Microsoft account (previously LiveID) for my personal stuff
  • My Groove music
  • My family (LiveID for my children where I manage their devices, web access, phones and tablets)
  • My private email
  • My personal Microsoft purchases and subscriptions
  • My personal OneDrive storage
  • My Docs.com page for personal stuff
  1. A Microsoft account (previously LiveID) for my business stuff
  • OneDrive (don’t use this)
  • Email (don’t use this)
  • Registration of company software
  • Microsoft subscriptions and service related to my business


I’d suggest you have suitable login names for each so you don’t get confused. For Fred BLOGGS working for Acme Dynamite Corp this could be :

Here are a couple of Microsoft pages to follow on if you need.



As I have Windows10 and Lorica no longer operate a server as we’re all cloud based now I can actually use my AzureAD credentials to login to my PC)


Taking A Screenshot

Screenshots are very helpful for troubleshooting or explaining things. Methods 1 and 3 will work with most versions of Windows but 2 just on the more recent.


1. The Old method


First way is the classic PrtScn key. Press it anywhere and the screenshot of current window is saved in the clipboard. Want to save it in file? It will take some extra clicks. Open paint (or any other image editing app) and hit CTRL+V.


2. Keyboard shortcut “Windows key + PrtScn key”


This method was introduced in Windows 8. Pressing Windows key with PrtScn will save the screenshot directly in Screenshots folder inside User’s Pictures directory, in .png format. No more opening paint and pasting. A real time saver.


3. Shortcut “Alt key + PrtScn key”


This shortcut will take the screenshot of the currently active or currently selected window. This way you don’t need to crop up the part (and re-size it).


4. The Snipping Tool


Snipping Tool was introduced in Windows 7, and available in Widows 10 as well. It has many features such as marking, annotating and sending via email. These features are just fine for occasional screenshots, but for a heavy user, these features aren’t enough. So you can further tweak the tool using the options shown in the screenshot.


5. 3rd Party software


Till now, we talked about the inbuilt options. But the truth is external apps are much superior in this aspect. They have more features and intuitive UIs. I cannot crown any one app as best as users’ preferences difer greatly. Some options are Skitch, Snagit and Jing. As for their usability, they are all good and entirely depend on personal preference.

Credit : Gadgetry 101


Windows 10 – Anniversary Update

Windows 10 for free is now no longer available. If you didn’t get it while it was available, you’ve missed out on a good deal.

Like any change there is a bit of a learning curve but I’ve no doubt that Windows 10 is a major improvement on previous Microsoft Operating Systems and offers real productivity enhancements to users.

For those of us running Windows 10 the Anniversary Update is being deployed. If you want to know more about the enhancements, new features and improvements please check out the This Week on Windows YouTube video.