If we need our RMM (Remote Monitoring and Management) tool installing on your PC we’ll provide you with the installation file possibly with a download link.
On newer machines you may get a warning where it appears you’re unable to run the file. However, you need to click on the “More info” link and then you’ll get taken to the next dialogue allowing you to run.
Normally, this is to protect you from inadvertently running an unsigned, which usually means suspicious, file or program.
In this case, our agent is specific to each of our customers so it’s not feasible to sign each one and so you’ll have to tolerate this. As you’re fully aware of what you’re doing then it’s not a problem in this situation. Obviously, if you see this when downloading something else you should check with us before proceeding.