Most of our support is accomplished without time consuming and expensive site visits through remote access using our RMM (Remote Management and Monitoring) agent, a small program that silently runs in the background on machines that are under contract. If you don’t have this installed, perhaps it’s a new PC or you’re looking for assistance with a machine not under contract, then there’s an alternative method for you to allow us remote access on a temporary basis.
This is done by downloading and installing the TeamViewer Quick Support program.
Please be aware this is for our non-commercial customers only. For business usage Teamviewer requires a license purchase.
Click on that and then accept any invitations to run or install. Once it’s installed you’ll be given an ID and a numerical password, both of which you need to pass to us in a secure manner.