When you have an email delivery fail and you receive what’s correctly called an NDR (Non Delivery Report) or colloquially know as a “bounce back” you need to send them on to us as an attachment and NOT just forward them. if you forward them, we only get the text of the message and not the message in its entirety.
Attach an Outlook item to a message
You can attach Outlook items (item: An item is the basic element that holds information in Outlook (similar to a file in other programs). Items include e-mail messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.), such as other email messages, tasks, contacts or calendar items, to a message. This is the easiest way to forward multiple items or messages.
- Create a message, or for an existing message, click Reply, Reply All, or Forward.
- In the message window, click Message.
- In the Include group, click Attach Item.
Do one of the following:
- Point to Business Card, and then click Other Business Cards. Click a contact, and then click OK. To select multiple contacts, press and hold Ctrl as you click each contact.
- Click Calendar. Select the calendar, date range, and detail to include. For Advanced options, click Show. Click OK to add the calendar to your message.
- Click Outlook Item. Browse through your folder list to find the folder that contains the item that you want to attach. Under Items, click the item, and then click OK.
Tip: When composing a message, you can also attach files by using the commands on the Insert tab in the Include group, or drag files from folders on your computer and drop them on the message window.
Tip: You can also drag an item, such as an email, from Outlook onto an open message that you are editing and it will be attached.