Our support mailbox which receives any and all emails sent to the address firstname.lastname@example.org is not necessarily monitored. It is however, central to our automated support email handling system. Any emails arriving into the mailbox are processed immediately and there are two possible actions.
- If the subject of the email DOES NOT contain a valid Lorica support ticket number, the following happens:
- If there is a ticket number, then your email is added to the ticket, the status of the ticket changes so we know you’ve been in touch and the ticket pops to the top of the queue.
An email to create a new ticket (please note the helpful information supplied)
An email to update a current open ticket :